SpeedDamaged Wall socket. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. The wall socket is - 5109379. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. No setup fee. . Reply. We would like to show you a description here but the site won’t allow us. jpeg File size: 143. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Account - Mobile. If you can't see anything obvious go. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We have a virgin media wall socket. Stream from Virgin Media. I have tried them all with the cable, but they do not work. Then just connect your various devices to the dongle. You already have Virgin socket in the house. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Stream from Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The hub got delivered on time as promised. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. “. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Security matters. Account - Cable. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. on 21-08-2023 20:36. 0 Kudos. You would need. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. A TV360 box requires 3 connections. I can only find the TV socket. - 5387031. Browse Virgin Media Virgin Media Community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I have looked everywhere but can't seem to find one. Sorry to hear that your extension landlines are not currently working. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Virgin Media; My Virgin Media; Shop;. I think you'll be OK, the self install should include the coax cable you need actually. Hi there , welcome to our forum and thanks for your post. Don’t turn on the Hub. Then unplug the power cable – keep these together. Getting Connected with Virgin Media is easy when you have a wall socket. . Manage Your Account. QuickStart, set up and connections. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. My Virgin Media App. Thank you. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Thanks We're here to help. Virgin Media; My Virgin Media; Shop; Help; Virgin. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. We have tried plugging it into the only box we found it would fit but no luck. I have signed up as a new user for Virgin Fibre. B&Q are running low on these however. Plug the cables into the hub. Joining in Options. Then. Push fit the VM-supplied lead onto the socket. Security matters. Virgin Media; My Virgin Media;. Security matters. Broadband and TV deals. Security matters. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Learn more. on 22-10-2022 20:58. My Virgin Media App. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 0 Kudos. I have tried to contact vm but I don’t have a landline number so they w. The UK isn’t the first country to make this move. Let us know if you'd like to go ahead with that. Incidentally the phone socket is redundant if not in use and can be safely removed. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Account - Mobile. charleykate10. Unplug the white. It is likely you will be waiting a few days. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. #12. Options. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. VM BB TV Landline. Re: Wall socket. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. We'd love to assist with this, I will send you a PM here soon so we can look into what's. ReplyI am not currently a virgin media customer. 4. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Although, not quite sure why someone would have taken it off in the first place, but hey,. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I have gone through several videos and found that there should be wall socket inside your home. The wall socket I have within my home does not appear to be working. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I’ve got. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. All the apps will work, and you can watch your recordings - your mini box connects to the main box. No virgin media wall socket; Options. Manage Your Account. Learn more. We would like to show you a description here but the site won’t allow us. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I tried calling for an - 5370472. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Push fit the VM-supplied lead onto the socket. Plug the cordless base. Mark as New; Bookmark. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. signed up and was given the option of self installation. Only an aerial cable (pictured below) connected to a box outside my flat. I am so sorry to hear that you seem to be missing a wall socket in the home. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. I’ve just been to the property but not sure these are the right sockets. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Networking and WiFi. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). . SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Browse Virgin Media Virgin Media Community. £270 does sound way over priced for a tv aerial. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Stay safe online. Faderera2610. Reply. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Get the Hub ready by connecting the wires. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. You can also check for a loose cable as not all properties have a socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Hello there. I'm a Very Insightful Person, I'm here to share knowledge. Follow the instructions on screen to finish your setup. i don’t have a virgin media wall socket. Forum; Apps. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. I am going to cancel. See full list on itblogpros. . Browse Virgin Media Virgin Media Community. I’ve received my QuickStart package to find I do not have a compatible wall socket. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. 2: Internet connection, via your homehub, for all online functions. The box and cables may have been removed by the previous occupiers. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. TV box - 15 mins. . It is actually a VM box but a very old one, even though it was still in use just over a month ago. 06-09-2023 15:45 - edited 06-09-2023 15:46. Do I need an adaptor to make this work? - 5203754. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. On our wavelength Options. Solved: Previously, I had BT connection so I need a wall socket. I wondered if I could ask the community some advice. If there are you can book an engineer online too. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I'm here to share knowledge, I don't work for Virgin Media. Or if the other end of the white cable is in a more useful. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Socket should be on the underside. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. . on 18-05-2022 19:55. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Turn on and get connected. which resolved the problem, surprise surprise!). Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Placed an order and the lady said we were eligible for quick start self installation. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. A master socket is the main socket for the phone line in your home, not an extension socket. It's great to hear your wall socket concerns have now been addressed and resolved. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. on 08-01-2023 20:46. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I have been given other details for the account such as the account number/area code and. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. on 12-10-2022 15:38. on a domestic hub you look at the values thus. I don't work for Virgin Media. Manage Your Account. My Virgin. I have a few different sockets in my flat. I ordered a broadband only package because it said I could self install the kit. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. My Virgin Media App. Networking and WiFi. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. 3 minutes ago. Getting started & FAQ. VM BB TV Landline. Call the pre-installation and delivery team on 0800 052 1734. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. 0 Kudos Share. But I have actually managed to get through to the technical team over chat. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. But. Browse Virgin Media Virgin Media Community. Unplug the phone and check another phone directly into the main socket ensuring this is. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. This promotion means you won’t pay the usual setup fee of £35. Switched On Families. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Awful first impressions of Virgin Media. The box and cables may have been removed by the previous occupiers. It has two outputs on the left of the wall box. Problem solved? Click to mark as a Helpful Answer,. You need an aerial and an RF feed from it. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. So yes, following many takeovers, this is now your Virgin Media connection. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. We have tried plugging it into the only box we found it would fit but no luck. Account - Cable. I’ve just been to the property but not sure these are the right sockets. "If I'm going for BB only (ie no. Hi there @vmcusto1, welcome to our forum and thanks for your post. . Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. The new cables from your Quick Start kit will be push fit. I was never asked if I had a wall box. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. This seemed to be standard procedure for any phone fault reported. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Ethernet is ideal & recommended, reliable wireless is fine. Security. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. 24-03-2021 05:06 PM. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. QuickStart, set up and connections. 0 Kudos Reply. I'm a Very Insightful Person, I'm here to share knowledge. Surly there has been a connection previously otherwise we wouldn't have bee. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). This is designed to push over the existing screw connector the outlet has. Forum. . How to cancel your Virgin Media contract. The adapter plugs into the TEL1 socket on the VM hub as per pic below. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Yesterday I received a 'final demand for payment', stating that I owed some £32. I really want to sign up now before I move into. That looks like a Sky dish cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Vonage 2nd line. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 18-03-2023 13:12 - edited 18-03-2023 13:13. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). While doing that. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. in Networking and WiFi Sunday; No Virgin Media Wall socket . Therefore an engineer came out again, this time to install a socket within the property (. There are multiple different branded wall boxes inside our flat but none. Wall Socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. To order an adapter, simply click Ready to switch in the. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. VM don't use fibre inside the property. Quickstart is the quickest and easiest way to setup our services. Manage Your Account. Ignore all the options and don't press any. Ultrafast Broadband. The large Eurobell wall box is where you would connect. I don't work for Virgin Media. Customer since 1993. What should I do? - 5414930 Virgin Media Wall Socket. Re: No Virgin media wall socket. Plug the cables into the Hub. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. However, I do not have any of the specified wall sockets available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. com. . Very Insightful. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I am not currently a virgin media customer. AnthonyRaw1986. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Virgin Media; My Virgin Media; Shop; Help;. It blamed a “technical glitch” and has offered £90 for the. Options. I recently applied and received the delivery for a virgin package of tv broadband. Incidentally the phone socket is redundant if not in use and can be safely removed. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Phone line - 5 mins. Like the TV cable we have too. Account - Mobile. Hi , Thank you for getting back to me via private message. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Thanks for the reply. Once a SIM card is inserted it operates like a mobile broadband router. com email address to different Virgin account. 100. We have the quickstart pack but sadly cannot get broadband set up and working. I'm a Very Insightful Person, I'm here to share knowledge. Account - Mobile. If you have more than one phone socket with separate handsets, you may need additional adapters. on 01-12-2022 11:22. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. 168. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Really basic information. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Hi @ZBEL . I'm a Very Insightful Person, I'm here to share knowledge. QuickStart, set up and connections. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. . Community Natter. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. 26 April 2022. Step 3 - Label the box – a letter came with the. Tudor. Account - Mobile. Connect the Hub’s power cable with the blue tab. Welcome to the community forums. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. There is a cable on the right of the box coming from the outside. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. those who. Awful first impressions of Virgin Media. We would like to show you a description here but the site won’t allow us. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. It is actually a VM box but a very old one, even though it was still in use just over a month ago. You can also check for a loose cable as not all properties have a socket. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Tudor. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. One of them was Telewest. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. . Stay safe online. I can only find the TV socket. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Switch on your TV, then using your own TV remote press the Input, AV or Source button. No, any cables within the house can be touched as much as the householder wants to touch them. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Sign in . So whether it's technical issues, hub problems or you need support, we’ll help you with our. What needs to be done is for the new Virgin Media CV21 connection. You can also visit our page on how to book an engineer to learn more. Browse. See where this Helpful. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Switched On Families. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.